Diamond Up Trade Policy

Diamond Up Trade Policy


Mitchum Jewelers offers a Dollar for Dollar trade towards any Loose Diamond or Solitaire Diamond Jewelry purchased from our store. The Diamond Up Trade policy is only guaranteed to the original purchaser of the Diamond, and must be accompanied with an original receipt.

Example: Purchase a 1/2ct Diamond for $2000.00 and five years later you would like to upgrade to a 1.00ct priced at $6500.00. The customer would be responsible for paying the difference in cost of $4500.00 +tx.

Financing

Financing at Mitchum jewelers

We have teamed up with Wells Fargo to offer the Wells Fargo Jewelry Advantage® credit card, issued with approved credit by Wells Fargo Bank,

N.A.

Wells Fargo Jewelry Advantage® credit card:


Our Guarantee

Our Guarantee


Return Policy:

We will exchange any item that was sold by us as a stock item from our showcase within 10 days of the delivery when accompanied by the original sales receipt, as long as it has not been worn or altered from its original showcase condition (including ring sizing). NO cash, check or credit card refunds. Store credit will be issued to the original purchaser. Gift certificates are not redeemable for cash. All items are purchased on sale are FINAL.

Special Orders:

Special Orders and Custom Orders are Non-Returnable and Non-Refundable. A Special Order constitutes any jewelry, gemstone, watch, or gift item ordered or altered at the clients request. All Special Orders and Custom Orders require a 25% down payment.

Layaway:

The maximum layaway period is 90 days from the original purchase date. A minimum of a 25% deposit is required to open a layaway. Layaways canceled within the first 30 days may receive a refund (of Store Credit) If the cancellation occurs after 30 days or if the final payment is not made at the end of the 90 days, the item(s) will be returned to stock and a 20% restocking fee will be applied. The deposit and payments received will be applied to store credit, which can be used toward the purchase of other merchandise or services. Read More.

Risk Free Shopping

Risk Free Shopping


Mitchum Jewelers has been serving the Ozark’s for over 50 years and has earned the reputation as the area’s finest Jewelry store. Our commitment to all of our customers is to give each one an amazing experience. We’ve created a relaxed and comfortable environment to help take the pressure off anyone who comes in that may be “just-looking” or in the market to make a Jewelry purchase. We’re fortunate to have a staff that is loyal and passionate about their careers in the Jewelry industry. Each employee is friendly and knowledgeable about our products. Our store works together as a team and our goal is to help each person coming in to the best of our ability.

 Quotes from Customers:

“Typically when shopping for Jewelry it can be intimidating, but when I come in to Mitchum Jewelers I have fun! The staff are all genuinely friendly, and remember me and what I’ve purchased before” 
-Brent (Springfield, MO)

“Mitchum Jewelers gave me a “fairy-tale” experience when I was shopping for an Engagement Ring. I won’t go anywhere else”
-Gary (Ozark, MO)

“I’ve been doing business with Mitchum Jewelers since the 1970’s and trust their professional advice, and Love all their beautiful jewelry” 
-Sharon (Ozark, MO)

“My wife and I went shopping for Engagement Rings at all the area’s local Jewelry stores. When we visited Mitchum Jewelers in Ozark, we both knew that our Jewelry store search was complete. You could really tell the employee’s loved what they did, the rings were gorgeous, and the pricing was much better than anywhere we had previously been. Needless to say Mitchum Jewelers has become our “Jeweler For Life!” “
-Greg (Springfield, MO)

“My Wedding Rings came from Mitchum Jewelers almost ten years ago, and I still get compliments on them all the time. I love Mitchum’s! “
-Candice (Springfield, MO)

CALL US NOW! 417-581-2415

What to Look for in a Jewelry Store

Finding the Right Jewelry Store for You

When seeking a jewelry store that will meet your needs and preferences, there are a number of aspects to consider. Whether you are looking to purchase a piece of jewelry or a timepiece for a loved one or for your own personal collection, you will want to visit a store that you can trust. Our experts at Mitchum Jewelers have put together this guide to the things one should look for in such a jeweler that you should do business with for years. 

Positive Reputation in the Community

The opinions of a jeweler’s surrounding community are one of the first things to consider when looking for the right store for you. Seek informative experiences of past customers as this can give you essential insight into the type of experience you might have. Look for reviews online or ask around among friends and colleagues who may have visited the jeweler before you. 

Certified Staff and Products

One way to ensure you are receiving the highest quality products and services on the market is to check for a jeweler’s adherence to GIA standards and if they staff GIA-trained employees. Affiliations with the GIA, or Gemological Institute of America, let customers know that the products sold by the company are of the highest caliber and the staff are knowledgeable as well as capable. 

Ethical Practices

It is always suggested that one should seek out jewelers that are committed to upholding ethical business practices as well as sourcing their jewelry and other products from conflict-free brands and providers. Many prefer to reward ethical responsibility with their patronage, and this sort of discernment helps to increase the popularity of ethical practices in the realm of luxury jewelry. 

Safety Assurance

When trusting your jeweler with both your financial information and prized luxury possessions for servicing, you will want to seek out companies that can ensure the safety of these products and information via policies, processes, and up-front agreements. Before entrusting a piece of jewelry with anyone, make sure to ask plenty of questions and do diligent research. 

Where is the Work Performed?

One also might want to consider whether most of the work is done in-house or at a different location. If the work is done in-house, it is likely that the process of getting your jewelry back will be much quicker. You can keep a closer eye on the progress of the work, and you can check in with the jeweler when necessary. 

Find Trusted Jewelers at Mitchum Jewelers

It has been our joy at Mitchum Jewelers to serve our community with transparency, passion, and a commitment to quality and artistry. We believe that our customers will find everything they need and more in the selection and services available to them from our Ozark jewelry store. Stop by our showroom or contact us for more information on our company.

Track Order

Returning Customers

Sign in to your account to track orders and view your order history.

Quick Track

Don't have an account? Enter your order number and email address below to track your order.